Field service software for Spire ERP
Tinsmith gives your office a live dispatch board and gives every tech your whole operation on their phone: the day’s stops, the job site, the parts on the van, the quote and the customer’s signature. Everything lands back in Spire, where your books already live.
Trades
A tinsmith built the ducts, the flashing and the fittings the other trades depended on. Tinsmith started with HVAC contractors and now runs crews for any business that sends people and parts to a customer’s door.
Your job types are yours. Name them, colour them, match them to your Spire sales types, and assign techs by the skills they have.
The gap
01
“Do we have it? What does this customer pay?” Twenty times a day someone stops to look up what a phone could answer in three seconds.
02
Notes on a clipboard, a quote on a pad, a parts list on the back of a work order. Then someone at the office types it all into Spire again.
03
Photos sit on phones. Hours are rebuilt from memory. The office learns what happened when it’s time to invoice, days late.
A day in the field
7:30 AM
Your dispatcher drags open orders from the queue onto techs in half-hour blocks. Days off and holidays are shaded, skill mismatches turn amber, and multi-day jobs get a visit for each day with its own crew.
8:05 AM
Today’s stops in order, tomorrow’s on deck, and one tap to navigate to the job site. The service address comes from the order’s ship-to, so the homeowner’s house is never confused with the builder who pays the bill.
9:40 AM
The timer tracks travel, on-site and working time on its own. Photos, typed or dictated notes, parts scanned off the van and the customer’s signature all attach to the same Spire order.
11:15 AM
Live Spire stock and the customer’s own pricing, photos of what needs doing, and a signed quote that goes straight into Spire as a sales order. No callback, no retyping at the office.
4:30 PM
Finished jobs show as done on the board and in Spire. Time on job is broken out by phase. The van’s restock request is waiting, and the office approves the tech’s truck count with one adjustment posted to Spire.
End of day
Example day. Your numbers will be your own.
Features
Dispatchers, techs, sales reps and admins all sign in to the same app. Each person sees the screens their role needs, on a phone, a tablet or a desktop.
Built on Spire
Tinsmith talks to Spire through its own API. Orders, customers, stock and pricing are read live, and the field’s work is written back to the same sales order your office invoices from. There is no second customer list to keep in sync.
Spire keeps
Tinsmith adds
No signal? Quotes, photos, notes and parts queue on the phone and send themselves when the connection comes back.
Every write to Spire carries a one-time key, so a retry on a bad connection can’t create a second order or transfer.
Each company gets its own hosted copy, its own sign-in and its own file storage. Run by Gemini Logic, not shared with anyone.
Getting started
We connect to your Spire company securely, on premises or in Spire Cloud.
Your job types, techs, skills, trucks and working hours, configured with you.
A few techs and one dispatcher run real jobs while we tune it to how you work.
Everyone signs in. We train the office and the field, and we pick up the phone after.
FAQ
No. It started with HVAC contractors, but nothing in it is HVAC-specific. Job types, colours and skills are set up by you, so plumbing, electrical, hearth, refrigeration, fire protection, equipment repair and property maintenance teams all run on it.
Yes. Tinsmith is built for companies that run Spire, and Spire remains your system of record for customers, inventory, orders and invoicing. If you’re moving to Spire, Gemini Logic can implement both.
No app store. Tinsmith opens in the phone’s browser and installs to the home screen in a couple of taps. It works on iPhone, Android, tablets and desktops.
They keep working. Quotes, photos, notes, parts and signatures are saved on the phone and sent in order when the connection returns. Each item shows as waiting until Spire confirms it.
Yes. Techs can create their own job on site, with a default bill-to account, PO and reference numbers, and it becomes a normal Spire order the office can invoice.
From $399 CAD a month plus a one-time setup, priced by the size of your team rather than per user. See pricing.
Book a 30-minute walkthrough with the team that built it. We’ll show you a real dispatch board and a real tech’s day, with no slides and no pressure.